Customer requests a return → RMA created → warehouse receives and inspects → credit note posted to accounting → refund issued to Stripe (B2C) or bank reconciliation note (B2B). Fully automated, zero manual entries.
Returns are a business reality — Axiom turns them into an automated accounting event, not a manual reconciliation task.
Customer submits return request with reason and items. Manager reviews and approves or rejects in ERP. Customer notified automatically.
Returned items received in WMS, inspected (resellable / damaged / for disposal). Restocking happens automatically for resellable items.
Credit note auto-generated for the returned amount. Invoice balance reduced. AR accounting entry reversed. All posted without accountant action.
B2C: Stripe refund issued automatically via API — funds return to customer card within 5-10 days. B2B: bank reconciliation note generated, counterparty receives credit memo.